Sales & Returns
Please allow up to 3 working days for your order to be shipped. We will endeavour to send your order as soon as possible, but as a small business occasionally this can take longer. We will contact you should there be any further delay. For the UK expect shipping of 2-3 working days. Shipping to Europe please expect 5-7 working days. International shipping please expect 7-10 working days.
If you would like clarification on shipping prices or times please contact us at firstname.lastname@example.org International customers may be charged taxes and duties by the customs of your country. This is outside of our control and we are unable to give you an estimate. Please do not hesitate to contact us at email@example.com if you have not received your order within the allocated time or you have any other questions.
We offer delivery to a wide range of international destinations. Please note that local import duties may be payable on receipt. International delivery times vary depending on destination – for more information email us on firstname.lastname@example.org
If you are in anyway unsatisfied with your purchase you can return your item for an exchange or a full refund within 14 days. If you are seeking an exchange please email us at email@example.com and let us know your request so we can hold the stock for you. If we are out of stock in that style you can always exchange for another style. Please return unwanted goods or goods for exchange to:
The Chocolate Factory
5 Clarendon Road
You must use a tracked delivery service to ensure easy confirmation of receipt. Refunds will be credited to your account within 10 working days of receipt.